TIME LEFT TO ORDER THIS MONTH'S BOX:

Customer Support

Customer Service is our #1 priority.  We're a small 6 person company, but we strive to respond to every one of your questions within 48 hours.

NOTE:  Tracking numbers will be emailed on December 10th.

  1. If you did not receive an email you can obtain your tracking number by clicking here.
  2. Once you obtain your tracking number you can track your package by clicking here
  3. FYI... tracking information may not appear until Monday since we shipped boxes over the weekend.  

Some answers to common questions...

1. Can I switch to a different box?

You sure can! Just login to your account page (if you haven't linked your subscription with your account management page, click here to setup your account page.)

If you've already setup your subscription and account management page, just login here and you'll be able to change your box.

2. When will my box ship?

You’re the luckiest angler on the 10th of the month. That’s when your box ships from our fulfillment center and the fun begins! US customers should receive their order within 7 business days. Canadian customers, please allow up to 2.5 weeks for delivery. Example: Sign up in the month of January and your 1st box will ship February 10th... and so on.

Our cutoff date for making the current month's shipment is the last day of the previous month. For example, if you subscribe on March 31, your first box will be shipped on April 10th.  If you subscribed on April 1, then your first box will be shipped May 10.

3. Where can I get more info? 

Check out our Frequently Asked Questions here.

Still Have Questions?

Haven't found the answer to your question? Did something happen to your box? We get it. Sometimes @#!% happens and we're here to help. We understand that your needs are important. Submitting your question using the form below is the the fastest way to get a response.

We use a customer support ticketing system so you can track your inquiry and to make sure nothing is missed. Simply fill out the form below and you will be sent a support tracking number which can be used to track your request. Requests are responded to in the order in which they are received, so there is no need to submit multiple requests.

Please tell us a little bit about your question or concern. You can also reach us at 877.267.1958.

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Contact Our Support Team