Happy New Year! We’ve launched our new site and the next step is to provide you with 100% self-service account management options which should be ready within the next 30 days. In the mean time we are committed to helping you with any question, request or issue that you may have. Our goal is to answer your questions as quickly as we possibly can. We strive to respond to every inquiry within 24 hours. Sometimes however, it may take a bit longer. We don't outsource our customer support to a 3rd party because we want to personally take care of each one of you.
We use a customer support ticketing system so you can track your inquiry and to make sure nothing is missed. Simply fill out the form below and you will be sent a support tracking number which can be used to track your request. Requests are responded to in the order in which they are received, so there is no need to submit multiple requests.
What do you want to do today?
1. Update my billing, shipping or credit card info. Select the year you started your subscription.
2. Switch to a different box. Click here takes them to the switch box page that Justin created.
3. Contact support about an issue or question. Have a question or did something happen to your box? We get it. Sometimes @#!% happens and we're here to help. We understand that your needs are important. Our goal is to answer your questions as quickly as we possibly can. Please tell us a little bit about your question or concern.